Frequently Asked Questions
How do I check availability and book?
- Use the contact form to enquire about a date, or alternatively, contact us on our phone number to find out availability. Once you have confirmed a date with us, we will send out a booking form for you to complete and return.
Do you require a deposit?
- Yes, we require a non-refundable deposit of £50.00 to confirm the booking, this is held separately from the full balance. This deposit acts as a 'damages deposit' and is refunded following collection, as per our T&C's.
What space is required?
- The sailboard backdrops measure from 4ft-6ft in height and vary in width. Due to the nature of these displays, they can take up different amounts of space.
- We use sandbags to keep the boards from falling over.
What is included in the hire - what to expect?
- We cover the set up, dismantling and any cleaning of equipment.
- Hire includes use for upto 4 hours, with additional hire times bookable pending availability.
- We do not charge for set up/collection timings and offer free delivery within a 10 miles radius of our location.
What do I (the hirer) need to provide?
- We ask before booking that the hirer can confirm the space indoor/outdoor is adequate and suited to our requirements, as mentioned above.
- We need clear access to the area of setup.
What happens if there is damage or loss of any of the hired equipment?
- We require a damages deposit prior to the event, which will be held until all the equipment has been collected and checked for damages. If any item has been damaged during the hire period, we will deduct the cost of this from the security deposit. For more information, please read the Terms and Conditions of hire.
How do I check availability and book?
- Use the contact form to enquire about a date, or alternatively, contact us on our phone number to find out availability. Once you have confirmed a date with us, we will send out a booking form for you to complete and return.
Do you require a deposit?
- Yes, we require a non-refundable deposit of £50.00 to confirm the booking, this is held separately from the full balance. This deposit acts as a 'damages deposit' and is refunded following collection, as per our T&C's.
What space is required?
- The space can be dependant on what is available, our set ups range from 3-5 metres square.
- Please confirm space available in advance of booking
What is included in the hire - what to expect?
- We cover the set up, dismantling and cleaning of the equipment.
- When we arrive, we use a white groundsheet to cover the area. This protects equipment and mats from any dirt or debris that may cause damage to it. We provide an a-frame board with basic 'rules' of play.
- Hire includes use for upto 3 hours, with additional hire times bookable pending availability. We do not charge for set up/collection timings and offer free delivery within a 10 miles radius of our location.
What do I (the hirer) need to provide?
- We ask before booking that the hirer can confirm the space indoor/outdoor is adequate and suited to our requirements, as mentioned above.
- We need clear access to the area, whether this is along the side of your house, or access on ground level into a venue to be able to wheel the equipment in on a trolley. The width needs to be approximately 80cm or wider to accommodate this trolley.
- Please move any indoor furniture/obstacles or any outdoor garden furniture, bins, play equipment etc and provide a clear route to the space from our van, so as not to delay the set up.
What happens in the event of bad weather?
- As the UK weather is always unpredictable, we will do our best to ensure your booking can go ahead if it is outdoor. But please ensure you have a marquee/gazebo option for this.
- We do require a suitable indoor alternative though if outdoor is not an option due to weather.
What are the user restrictions?
- The play equipment is suitable for babies and toddlers only, with adult supervision required at all times.
- No food or drink is to be consumed at any time on the play area.
Is the equipment safe?
- Yes, we use the UK's highest quality manufacturer's to make these products.
- Before use, we carry out necessary safety checks and ensure the area and items are clean and clear of any debris.
- We also have risk assessments in place and follow industry guidelines for maintenance/cleaning and usage.
What happens if there is damage or loss of any of the hired equipment?
- We require a damages deposit prior to the event, which will be held until all the equipment has been collected and checked for damages. If any item has been damaged during the hire period, we will deduct the cost of this from the security deposit. For more information, please read the Terms and Conditions of hire.
- Please keep all equipment on the matted area throughout the booking to ensure no loss or damage is caused
How do I check availability and book?
- Use the contact form to enquire about a date, or alternatively, contact us on our phone number to find out availability. Once you have confirmed a date with us, we will send out a booking form for you to complete and return.
Do you require a deposit?
- Yes, we require a deposit of £50.00 to confirm the booking, this is held separately from the full balance. This deposit acts as a 'damages deposit' and is refunded following collection, as per our T&C's.
What is your cancellation policy?
- For more information on our cancellation policy, please read the Terms and Conditions of hire.
What happens if there is damage or loss of any of the hired equipment?
- We require a damages deposit prior to the event, which will be held until all the equipment has been collected and checked for damages. If any item has been damaged during the hire period, we will deduct the cost of this from the security deposit. For more information, please read the Terms and Conditions of hire.
Can the lights be used outside?
- Yes, but only in suitable dry conditions or under shelter and not placed on muddy or wet surfaces. If used outside, the customer is responsible for supplying a means of connecting the power source safely and for bringing the light(s) back indoors in the event of poor weather.
Where will you deliver to?
- We deliver free of charge within a 10 mile radius of Sandbach. We will happily travel outside these parameters, however, travel costs will be charged.
How do I check availability and book?
- Use the contact form to enquire about a date, or alternatively, contact us on our phone number to find out availability. Once you have confirmed a date with us, we will send out a booking form for you to complete and return.
Do you require a deposit?
- Yes, we require a non-refundable deposit of £50.00 to confirm the booking, this is held separately from the full balance. This deposit acts as a 'damages deposit' and is refunded following collection, as per our T&C's.
What space is required?
- The sweet cart is approximately 1.2m wide x 0.6m deep and 2m high.
What is included in the hire - what to expect?
- We cover the set up, dismantling and cleaning of the cart
- We can supply sweets at an additional cost. These are provided in sealed, food standard containers. Please contact us directly to discuss dietary and allergy requirements.
- Hire includes use for upto 4 hours, with additional hire times bookable pending availability. We do not charge for set up/collection timings and offer free delivery within a 10 miles radius of our location.
What do I (the hirer) need to provide?
- We ask before booking that the hirer can confirm the space indoor/outdoor is adequate and suited to our requirements, as mentioned above.
- We need clear access to the area for set up. Please remove any garden furniture, bins, play equipment etc and provide a clear route to the space from our van, so as not to delay the set up.
What happens if there is damage or loss of any of the hired equipment?
- We require a damages deposit prior to the event, which will be held until all the equipment has been collected and checked for damages. If any item has been damaged during the hire period, we will deduct the cost of this from the security deposit. For more information, please read the Terms and Conditions of hire.